Building Canada's Complex Care Infrastructure
Specialist-led clinical capacity beyond hospital walls
Health systems are being asked to create capacity without adding beds but lack the infrastructure to safely manage high-risk patients beyond the ED. Own Health extends clinical accountability into the community by shifting specialist-level decision-making, risk stratification, and active medical oversight out of the hospital and into the hands of the teams already there.
Trusted by Canada’s Health Systems and Community Leaders
Why Now
The Complex Care Capacity Gap
Canada's health system struggles most with medically complex patients navigating multiple chronic conditions without timely access, coordination, or accountability.
- 5M Canadians live with two or more chronic diseases.
- 40% of ED visits for chronic disease could be managed in the community.
- Unattached complex patients have 3X higher repeat ED use.
- 20% of Ontarians lack timely access to primary care.
Health systems are managing late-stage complexity in acute settings instead of intervening earlier in the community — driving avoidable congestion, risk, and cost. Today, no one is accountable for the patient in the 72 hours after ED discharge. This is the structural capacity gap Own Health was built to close.
Our Approach
Shifting Complex Care Upstream
Own Health embeds specialist-led oversight, risk-based triage, and escalation-enabled care within community systems — delivering proactive risk management and clear clinical accountability where it's needed most.
Our approach enables rapid specialist involvement, structured monitoring with defined clinical thresholds and escalation pathways, prevention of late-stage deterioration, reduced ED reliance, increased community capacity, and effective primary care attachment at scale.
We deliver this through five care pathways built for post-discharge risk containment and clinical extension beyond hospital walls: Limb and Vascular Care, Hospital-to-Home Stabilization, ED-to-Home Stabilization for high-risk patients, Primary Care Bridging, and Population Health.
We don't replace existing teams — we extend their capacity, enabling home care providers to operate at the top of their scope.
Our impact
For every $1 invested in an Own Health pathway, health systems see a 5X return in first year cost avoidance — growing to up to 20X over the long term.
2.5M+
2.5M+ residents served across Ontario and PEI.
5,000+
Thousands of complex patients stabilized in the community
99%
99% faster access to specialist support for complex patients.
500+
500+ annual emergency department deflections.
50%
50% reduction in wound pathway length of stay.
400+
400+ clinicians trained. 93% clinician satisfaction.
Ready to Expand Your Complex Care Capacity?
Own Health partners with health systems, home care organizations, and regional health authorities to build specialist-led capacity for high-risk populations.
